We are looking for a Technical Writer to produce high-quality documentation that contributes to the overall success of our products. You will work collaboratively with developers, quality engineers, and product and project managers to make our products easier to use.
You will often be the first person to see a newly-implemented feature. In addition to your documentation responsibilities, we will look to you to pay close attention to detail, in order to:
Along with your resume/CV, please provide a half-page description of a previous product that you worked on documenting. After reading it, we should have a pretty clear idea about the product's functionality, intended audience, the business problem(s) it aimed to solve, and its strengths.
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energyOrbit is provisioned as a stand-alone product or in conjunction with the full Customer Relationship Management (CRM) suite of products from salesforce.com. CRM elements are available whether an organization decides to adopt energyOrbit as a stand-alone product or in conjunction with a full CRM deployment, including Contact and Account management, Tasks management, email communications automation, reporting and more. A full CRM deployment will typically include customer support management (Cases, w/ or w/o call center capabilities), traditional sales pipeline (Opportunities), marketing automation, and more.